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Track Your Order
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To obtain the status of an order, enter the tracking number and click Go!
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Return Policy
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Wrong Size? Wrong Style? No Problem ...
Contact us via email at returns@shopdress.com within 72 hours of receiving your order, if you want to return your purchase. We will issue a Return Authorization Number (RA). Please ship the returned items to our warehouse within 5 days of receiving your order.
- No return will be accepted without a Shopdress.com Return Authorization Number.
- No RA or Credit will be issued after 72 hours of order delivery.
- No credit will be issued on worn merchandise.
- No credit will be issued if any tags or labels are removed from the merchandise.
- No credit will be issued on Final Sale items.
- Shipping charges and Rush fees are not refundable.
Return all items in the original packaging (including hangers for dresses and boxes for shoes).
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How To Return
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Request a Return Authorization Number (RA) via email at returns@shopdress.com.
Please include your Full Name as it appears in the invoice, your order number or customer tracking number (not the Airway Tracking number).
Once approved a return authorization number will be emailed to you.
Include the invoice which accompanies the dress when shipped to you or write on a piece of 8.5" x 11" paper your full name, order number, returned item/s style number, color, size and Return Authorization Number clearly. Please clearly write your Return Authorization Number on the outside of the box.
All returns are processed within 30 days of receipt. We will credit your card the cost of the dress minus any shipping charges. Please refer to your invoice to calculate your shipping charges.
Returns will be subjected to a $30.00 restocking fee.
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Final Sale Items
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All sales final. No returns or exchanges.
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Price Match Guarantee
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We will be more than happy to price match any dress from any designer if the proof is paper based or web based and legit. If the proof is web based for instance, they must have the same dress in the same color and size that you are interested in purchasing from us. If the proof is paper based, you must have a legit receipt or flyer from the store stating the sale and they must also have it in the same style, size, and color that you would like to purchase from us. Entire store sales or discounts are excluded. The discount must be for the dress itself. We reserve the right to deny any price match guarantee if we believe that the price match is not legit.
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Special Orders
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Special orders are made especially for you. Special Orders are FINAL SALE. When debating between more than one dress, please order one dress at a time. We will gladly exchange one dress for another. More than one dress on one order will be a final sale.
Please note: Dress sizes 12 and up are Special Orders. Sizes above 12 are Final Sales and can not be returned.
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Shipping
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Enjoy FREE GROUND SHIPPING on orders over $200.00
We ship UPS.
- Ground / Standard from $7.00 - $ 11.00 *
- Two Day from $15.00 - $ 20.00 *
- Next Day from $22.00 - $ 35.00 *
The actual amount will be shown on your invoice.
Please note: Signature required. No P.O. boxes
We ship internationally. (Some restrictions apply.)
*If the item is returned, The shipping charges will be deducted from your refund.
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Ordering Information
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We keep most items in stock and will ship within 48 business hours. When items are not in stock you will be notified by email and you will get the option to back order. We will need to know your Wear Date. Your credit card will NOT be charged unless we have it in stock and ready to ship. For your protection, orders will be shipped only to the billing address of the credit card. If you want us to ship to a different address, simply fax your request with a photocopy of your driver license, credit card and the new shipping address. To add an alternate address to your credit card, simply contact the customer support number located on the back of your credit card. After adding the alternate address to your credit card, contact Shopdress Customer Support at customercare@shopdress.com or by dialing 1-888-50-DRESS (1-888-503-7377), alerting them of the addition.
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International Orders
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Shopdress.com welcomes all international orders.
PLEASE BE ADVISED, FOR INTERNATIONAL ORDERS, WE ONLY ACCEPT THE FOLLOWING METHODS OF PAYMENT:
Please Note: International Customers are responsible for ALL DUTIES AND TAXES.
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Shopdress.com is not responsible for typographical errors. Prices are subject to change without notice. We reserve the right to cancel any order.
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