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Our Return Policy
Final Sale Items
Price Match Guarantee
Special Orders
Shipping
Ordering Information
International Orders
Return Policy
Shopdress.com, like other online retailers follow a No Return Policy on the designer gowns and dresses presented on this website. All items are guaranteed to arrive in exceptional conditions, as they are carefully inspected prior to shipping.

It is rare, however, if an item arrives with any imperfections you are granted up to 3 days to contact our office via email at info@shopdress.com to request a Return Authorization for an exchange (Exchanges are only authorized for the same style, color and size).

Shopdress.com does not provide exchanges for other sizes. We request that you refer to the Size Charts to help you purchase the size that best suits your measurements. If you are between sizes, we recommend you selecting the larger size, as it is easier to “Take In” than to “Let Out”.

Once you have submitted your request, a Shopdress representative will confirm via email if it has been approved or denied (images of imperfections may be required). A Return Authorization Number (RA #) and shipping instructions will be provided if your request has been approved.

Please note that all unauthorized returns will not be accepted.
Final Sale Items
All sales final. No returns or exchanges.

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Price Match Guarantee
We will be more than happy to price match any dress from any designer if the proof is paper based or web based and legit. If the proof is web based for instance, they must have the same dress in the same color and size that you are interested in purchasing from us. If the proof is paper based, you must have a legit receipt or flyer from the store stating the sale and they must also have it in the same style, size, and color that you would like to purchase from us. Entire store sales or discounts are excluded. The discount must be for the dress itself. We reserve the right to deny any price match guarantee if we believe that the price match is not legit.

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Special Orders
Special orders are made especially for you. Special Orders are FINAL SALE. When debating between more than one dress, please order one dress at a time. We will gladly exchange one dress for another. More than one dress on one order will be a final sale.

Please note: Dress sizes 12 and up are Special Orders. Sizes above 12 are Final Sales and can not be returned.

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Shipping
Enjoy FREE GROUND SHIPPING on orders over $200.00

We ship UPS.
  • Ground / Standard from $7.00 - $ 11.00 *

  • Two Day from $15.00 - $ 20.00 *

  • Next Day from $22.00 - $ 35.00 *
The actual amount will be shown on your invoice.

Please note: Signature required. No P.O. boxes
We ship internationally. (Some restrictions apply.)

*If the item is returned, The shipping charges will be deducted from your refund.

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Ordering Information
We keep most items in stock and will ship within 48 business hours. When items are not in stock you will be notified by email and you will get the option to back order. We will need to know your Wear Date. Your credit card will NOT be charged unless we have it in stock and ready to ship. For your protection, orders will be shipped only to the billing address of the credit card. If you want us to ship to a different address, simply fax your request with a photocopy of your driver license, credit card and the new shipping address. To add an alternate address to your credit card, simply contact the customer support number located on the back of your credit card. After adding the alternate address to your credit card, contact Shopdress Customer Support at info@shopdress.com or by dialing 1-888-50-DRESS (1-888-503-7377), alerting them of the addition.

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International Orders
Shopdress.com welcomes all international orders.We accept all major credit cards, PayPal, money order, and bank transfers.
Please email us info@shopdress.com for more information. Please Note: International orders only my be subject to duties and taxes by your government.

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