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Frequently Asked Questions

Placing Orders

Q. After I have placed my order, how long will it take for my order to ship?
A. Orders that are placed Monday through Friday ship within two business days if the item(s) are in stock.

Q. Do I have to place my order during Shopdress.com's business hours?
A. No. You can place an order 24 hours a day, including weekends. All orders placed after our business hours will be processed on the next business day.

Q. What should I do if I order an item that is not in stock?
A. When items are not in stock an email is sent out notifying you that the item(s) are backordered. At that time you will be provided with the next available ship date, of which you can confirm or decline via email.

Q. For items that are backordered, how can I agree to continue with my order?
A. If you receive an email stating that your order is backordered, to continue with your order you must state in your reply email that you confirm the next available ship date. When an item is Backordered this means that the item is not in stock at our warehouse, but will be available for a later ship date.

Q. Are Special Orders final sale?
A. Yes, all Special Order dresses are final sale. PLEASE NOTE: All special order dresses cannot be exchanged or returned. Special Order dresses are made especially for you.

Q. For international orders can I use my credit card to make a purchase?
A. For international orders we accepted American Express, Discover, Visa and Master Card. As an alternate method of payment we also accept Paypal Payments, Bank Transfers, Certified Bank Checks, and Western Union.

Q. If I purchase an order using store credit, can I return the item?
A. No. When items are purchased using store credit, the item is a final sale and cannot be returned.

Q. Do I need an email address to purchase an order?
A. When placing an order with Shopdress.com an email is useful. Your email address provides us with a convenient method of sending information to you regarding your order. However, if you do not have an email address, simply call us at 1-888-503-7377 to place your order.

Q. Can I order a dress and have it altered before it's shipped to me?
A. We do not alter dresses before they are shipped.

Q. Are all dresses shown on the website guaranteed in stock?
A. Our inventory changes on a daily basis. Stock inquiries can be made by sending us an email at info@shopdress.com.


Shipping

Q. What are your shipping costs?
A. Please click on the link provided below to view an estimate of shipping costs. ADD LINK

Q. What type of shipping options do you have available?
A. Shopdress.com ships:
  • UPS Standard Ground
  • Three Day
  • Two Day
  • UPS Sonic Air (Same Day Delivery)
  • UPS Next Day Air Early A.M. (Guaranteed by 8 a.m.)
  • UPS Next Day Air (Guaranteed by 10:30 a.m.)
  • UPS Next Day Air Saver (Guaranteed by the end of the day)
(For pricing on Sonic Air and Saturday deliveries as well as other special shipping options please email us at info@shopdress.com)

Q. I have selected Ground Shipping, when should I expect my order?
A. Ground Shipping takes 5 to 7 business days. However, if you are located in New York, New Jersey or Connecticut, Ground Shipping takes 1-2 business days. For more accurate shipping estimates please visit www.UPS.com.

Q. I selected Next Day Shipping, but my order was not delivered to me Next Day. Why is that?
A. It takes 1-2 business days for orders to be processed. Thus, even if you have selected Next Day Shipping, your order is not guaranteed to be delivered by the next day. However, if you have an urgent weardate, feel free to contact us at info@shopdress.com to find out if we can ship your order in time for your weardate.

Q. Do you ship outside of the United States?
A. Yes, we ship outside of the United States.

Q. Can you ship items to addresses not listed on the billing address?
A. Yes, however, please note that your order will be subject to delay. In order to ship to a different address than the bill to address, we need to contact the bill to person by phone for approval. After we get this approval, we contact the credit card issuing Bank for name and address verification. After these two steps are completed, your order can be shipped. Our procedure is done to provide necessary security to your credit card.

Q. If I have selected something other than Ground Shipping on a backordered item, do I still have to pay for the shipping?
A. Yes, even if an item is backordered you are still expected to pay for the method of shipping you selected. However, if you wish to change the type of shipping you can call us at 1-888-503-7377.

Q. If I find out that an item is backordered can I upgrade/change my shipping option?
A. Yes, on orders that are on backorder you can upgrade shipping by calling one of our customer care representatives at
1-888-503-7377.

Q. Do you ship to military addresses?
A. Yes, we ship to military addresses.

Q. I have a P.O. Box, do you ship to P.O. Boxes?
A. No, we do not ship to P.O. Boxes. However, you can call your credit card issuing bank and provide them with a secondary address for us to ship to. Once we verify the secondary address with your credit card issuing bank, we will ship to that address.

Q. After I upgraded shipping and received a new order number, why was my debit card charged twice?
A. When orders are upgraded to change styles, colors, sizes or shipping options a new order is generated, but the previous order is voided out. WhileShopdress.com does not charge cards until the order ships out, with debit cards a temporary hold is put on funds. Thus, when a new order is generated it will appear that there are two charges, until your bank releases the funds from the first order.

Q. How can I track my package once it ships?
A. To track your package you can enter your Shopdress.com tracking number into the space provided on the customer service page to view your invoice. On your invoice you will find underneath Shipment Tracking, your UPS tracking number. Log on to www.ups.com and track your package at your convenience.


Billing

Q. When will my credit/debit card be charged?
A. While Credit Cards are not charged until your order ships out, a temporary hold is placed on funds for Debit Cards.

Q. My order was cancelled because the item(s) were sold out, but my card appeared to be charged. Why is that?
A. When using debit cards Shopdress.com puts a temporary hold on funds. However, we do not charge your card until your order ships out. Thus, once the order is cancelled by Shopdress.com, it takes approximately 1-2 business days for your funds to be released by your bank back to your account. Please Note: Once Shopdress.com cancels your order, it is up to your bank to release the hold on your funds.


Stores

Q. How long has Shopdress.com been in business?
A. Shopdress.com was launched in 2003; Shopdress.com's owner has been in the retail business for 15 years.

Q. Where is Shopdress.com located?
A. Shopdress.com is located in the heart of New York City's garment district. Our office hours are Monday through Friday 10 a.m. to 6 p.m. Eastern Standard Time.
Please Note: The above address is our corporate office and is not open to the public.

Q. Can I stop by Shopdress.com to try on dresses?
A. Dresses cannot be tried on at Shopdress.com. Shopdress.com's physical location is our office and shipping headquarters, not a retail store or showroom.

Q. Are dresses at Shopdress.com brand new since the prices are lower than the store prices?
A. Yes, all items at Shopdress.com are brand new.


Methods of Payment?

Q. What type of payments does Shopdress.com accept?
A. Shopdress.com accepts:
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Certified Checks
  • Money Orders
  • Paypal payments
  • Western Union
Please Note: Shopdress.com does not accept personal checks.

Q. If I wish to pay by Check or Money Order who do I make the funds out to?
A. Certified Checks and Money Orders should be made out to:
Shopdress.com
209 West 38th Street Suite 1207
New York, 10018

Q. How do I set up a Paypal account?
A. To sign up for a Paypal account you can go to www.paypal.com to register. You must send funds to info@shopdress.com.

Q. If I receive store credit, can I use it at a later date?
A. There is no expiration date for store credit. Please call us at 1-888-503-7377 to use your store credit.


Other Questions

Q. I would like to speak with a customer care representative, what are your hours of operation?
A. Monday - Friday from 10 a.m. to 6 p.m. Eastern Standard Time.

Q. How do I know which size to choose?
A. Each designer has a size chart suited for their designs. Therefore, we recommend that you measure your bust, waist, and hip and refer to the size chart. Size charts can be found to the right of the drop down size menu.

Q. Why are larger sizes final sale items?
A. Shopdress.com does not stock larger sizes.

Q. I have already placed my order, but I need to change the color and size what should I do?
A. Requests for color or size changes must be done over the phone at 1-888-503-7377. If you wish to make a change of this nature please have the security code from your credit card ready when you call.

Q. At check out a message of CVV2 Mismatch came up, what does this mean? (Card Verification Value)
A. If you see CVV2 Mismatch at checkout this message is stating the security Code, the last three digits on the back of your card is not matching the credit card being used to purchase the order. For American Express card users, the security code include the four digits on the front right hand corner of your card.

Q. Does Shopdress.com have a catalog?
A. At the present time Shopdress.com does not have a catalog.

Q. Are you looking for any models?
A. Shopdress.com is always looking for fresh faces for our site. If you are interested in applying to become a model please send your pictures to info@shopdress.com.
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