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Shopdress.com new york
Customer Service Information |
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Our Return Policy
How To Return Final Sale Items Special Orders Shipping Ordering Information International Orders Contact Us |
Return Policy Wrong Size? Wrong Style? No Problem ... Contact us via email at returns@shopdress.com within 72 hours of receiving your order, if you want to return your purchase. We will issue a Return Authorization Number (RA). Please ship the returned items to our warehouse within 5 days of receiving your order.
Return all items in the original packaging (including hangers for dresses and boxes for shoes). How To Return An Item Request a Return Authorization Number (RA) via email at returns@shopdress.com. Please include your Full Name as it appears in the invoice, your order number or customer tracking number (not the Airway Tracking number). Once approved a return authorization number will be emailed to you. Include the invoice which accompanies the dress when shipped to you or write on a piece of 8.5" x 11" paper your full name, order number, returned item/s style number, color, size and Return Authorization Number clearly. Please clearly write your Return Authorization Number on the outside of the box. All returns are processed within 30 days of receipt. We will credit your card the cost of the dress minus any shipping charges. Please refer to your invoice to calculate your shipping charges. Final Sale Items All sales final. No returns or exchages. Special Orders Special
orders are made especially for you. Special Orders are FINAL SALE. When
debating between more than one dress, please order one dress at a time.
We will gladly exchange one dress for another. More than one dress on
one order will be a final sale. Shipping Enjoy FREE GROUND SHIPPING on orders over $200.00 (limited time) * We ship UPS. The actual amount will be shown on your invoice. Please note: Signature required. No P.O. boxes We ship internationally. (Some restrictions apply.) *If the item is returned, The shipping charges will be deducted from your refund. Ordering Information We keep most items in stock and will ship within 48 business hours. When items are not in stock you will be notified by email and you will get the option to back order. We will need to know your Wear Date. Your credit card will NOT be charged unless we have it in stock and ready to ship. For your protection, orders will be shipped only to the billing address of the credit card. If you want us to ship to a different address, simply fax your request with a photocopy of your driver license, credit card and the new shipping address. To add an alternate address to your credit card, simply contact the customer support number located on the back of your credit card. After adding the alternate address to your credit card, contact Shopdress Customer Support at customercare@shopdress.com or by dialing 1-866-50-DRESS (1-888-503-7377), alerting them of the addition. International Orders Shopdress.com welcomes all international orders. Please Note: International Customers are responsible for ALL DUTIES AND TAXES. Contact Us E-mail: customercare@shopdress.com If you'd like to speak directly to one of our associates, call us toll-free within the U.S. at 888-50DRESS ; if you are located outside of the U.S., call 212-594-5125. Shopdress.com is not responsible for typographical errors. Prices are subject to change without notice. We reserve the right to cancel any order. |
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